Delivery / Shipping
We ship to most EU countries. If a country is not selectable when you place your order, we are unfortunately not able to ship to that country currently.
It usually takes 1-2 business days until our warehouse has processed your order and handed it over to the Austrian postal service. Shipping within Austria takes 1-3 business days, in Germany 2-4 business days and in the rest of the EU 2-5 business days.
Delivery times may be longer during peak season as more orders are placed, Post & DHL have more packages to deliver and other factors such as logistics or bad weather come into play.
Yes of course! You will receive an email from Austrian Post with tracking information after your package has been shipped. Just click on the link to view the current tracking for your order.
Please note that there is no shipment update on Sundays and holidays. Your order will continue its way to you the next business day.
If your order has already exceeded the estimated delivery time, please let us know and we will check your package status.
Check what the tracking says. The link is in your shipping confirmation. If you placed a COD order and the carrier did not find you at home, your package will be taken to the nearest post office or DHL shop. In this case, the carrier should leave a delivery bill indicating where you can pick up your package. If this is not the case, please let us know via our contact form. We will help you as soon as possible.
Yes, this is possible, but only from an order value of € 1.000,00. Please send us a request to firstname.lastname@example.org. We will contact you as soon as possible.
You are very welcome to order from us to a DHL Packstation. You can use direct bank transfer or EPS transfer as payment method, cash on delivery is unfortunately not possible for a Packstation.
When entering the address in the checkout, we need the number of the Packstation and your personal customer number (postal number). If you don’t have this yet, please register as a customer at DHL. Here is the link: https://www.dhl.de/de/privatkunden/pakete-empfangen/an-einem-abholort-empfangen/packstation.html
Each Packstation has a limited number of compartments with different sizes, so unfortunately it can happen that packages are returned without giving a reason. Unfortunately, we have no control over this. If this is the case, please contact us and we will be happy to help you.