General Terms and Conditions

  1. Orders

1.1 Validity of the General Terms and Conditions

These General Terms and Conditions of Business (GTC) apply to all orders placed with ROCO Trading GmbH with its customers of the websites unless otherwise agreed in individual cases. Customers are those persons who enter into a business relationship with ROCO Trading GmbH through the use of the above-mentioned websites. By using the websites, the customer acknowledges the GTC as the basis for the entire business relationship between the customer and ROCO Trading GmbH.


1.2 Special features for young people

People before the age of 18 are not allowed to place orders.


1.3 Customs, export and export regulations

Every customer must inform himself about which import or customs regulations are valid in the respective country. The customer alone shall bear the legal consequences arising from the inadmissible shipment of goods abroad, including all consequences.


1.4 Order and conclusion of contract

The presentation of our product range does not constitute a legally binding offer of contract by ROCO Trading GmbH, it only serves as a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract. Upon receipt of an order in our Internet shop, the following provisions shall apply:


The consumer makes a binding offer to enter into a contract by completing the order process provided for in our internet shop.


The order process consists of the following steps:

  1. selection of the desired goods
  2. confirming in “my shopping cart” the button checkout
  3. enter the registration data for the order in the webshop (e-mail address, first name, last name, address and house no., postcode, town, country, region)
  4. select shipping method
  5. select payment
  6. check and complete order
  7. accept general terms and conditions
  8. order with costs (binding sending of the order)
  9. by clicking on “Order subject to charge”, the consumer makes a binding offer to purchase the goods contained in the shopping basket. By placing a chargeable order, the customer accepts the General Terms and Conditions as solely authoritative for the legal relationship with ROCO Trading GmbH.


ROCO Trading GmbH confirms receipt of the consumer’s order by means of a confirmation e-mail, which has been deposited by the customer. This confirmation e-mail of the customer’s order does not yet represent acceptance of the contractual offer by ROCO Trading GmbH. It merely serves to inform the customer that the order has been received by ROCO Trading GmbH. The confirmation of the submitted offer only begins with the delivery of the ordered goods.


  1. Prices and their costs for shipping

All our stated prices include VAT and are automatically included. The shipping costs can differ greatly from home and abroad and must still be charged in addition to the respective products offered.


  1. Right of withdrawal of the consumer


3.1 Right of withdrawal for customers/consumers

The customer, who is a consumer in the sense of the Consumer Protection Act, has the possibility to withdraw from the purchase contract within a period of fourteen (14) working days. The consumer has a right of withdrawal within the meaning of the Consumer Protection Act.


3.2 The consumer’s withdrawal period is 14 calendar days.

This period begins to run from the day on which the consumer or a third party designated by him, who is not the delivery service, takes possession of the goods. If different goods from the same order are delivered on different days, the 14-day withdrawal period begins to run from the day on which the consumer or a third party designated by him who is not the delivery service takes possession of the goods. The consumer has the option of submitting his notice of withdrawal informally by e-mail to within the aforementioned period without giving any further reasons. He is also free to send a notice of withdrawal by registered letter:


ROCO Trading GmbH

Mariahilferstraße 1, 2.Stock

8020 Graz

to write.


There is no right of withdrawal for goods that have already been opened or intentionally damaged.


3.3 In the event that the consumer withdraws from the contract: 

The customer/consumer shall return the goods received within 14 days and shall bear the entire costs of the return shipment.

ROCO Trading GmbH shall reimburse the customer for any payments, including the costs of delivery, that have already been made.


  1. Obligations of the consumer

Specification of an e-mail address / changes of membership data


4.1 E-mail address

The customer is obligated to provide ROCO Trading GmbH with a current e-mail address during the order process upon conclusion of the contract, which can be used for communication with the customer. The member expressly agrees that legally significant declarations from ROCO Trading GmbH (e.g. reminders) can be sent either in writing by post to the postal address provided by him or electronically by e-mail to the e-mail address provided by him.


4.2 Membership data

The customer must notify of any changes to data relevant to the contract, in particular name, address, e-mail address and bank details.


  1. Terms of payment and default in payment

We accept the following methods of payment:


eps/immediate bank transfer



In the case of prepayment, the consumer/customer must pay for the order within 5 working days of receipt of the order confirmation.

order confirmation and pay for the order he/she has placed. The ordered goods will only be dispatched once the money has been credited to our account.


Cash on delivery

We also offer payment by cash on delivery.


  1. Reminder and collection charges

6.1 Default of payment

If the customer is in default of payment, ROCO Trading GmbH reserves the right to charge the member with

to charge default costs to the member. In addition to interest on arrears at the statutory rate, this shall also include the costs of appropriate legal action, in particular reminder and collection charges, court fees and lawyers’ fees. The reminder fees amount to 10€ each. After the second reminder, we will hand over the case to our responsible collection agency.


6.2 After reminder

If the customer is culpably in arrears with the payment of an amount despite a reminder setting a period of grace of 5 working days, ROCO Trading GmbH is entitled to terminate the purchase contract. In this case, ROCO Trading GmbH is entitled to demand further compensation for damages in accordance with the statutory provisions in addition to the default costs in accordance with item 6.1. of these general terms and conditions.


  1. Delivery of the ordered goods

ROCO Trading GmbH will dispatch orders received within 1-2 working days after all conditions for a positive conclusion of the purchase contract have been fulfilled. However, ROCO Trading GmbH reserves the right in exceptional cases to exceed the respective processing of the order by one week.


  1. Default of acceptance

ROCO Trading GmbH reserves the right to insist on fulfilment of the contract in the event of non-acceptance of the customer’s

If the customer fails to accept the goods, ROCO Trading GmbH reserves the right to insist on fulfilment of the contract or to withdraw from the purchase contract and to pass on all legally incurred costs to the customer. 9.


  1. Claims for damages

All claims for damages against ROCO Trading GmbH and the websites connected with ROCO Trading GmbH are excluded.


  1. Property rights

All goods remain the property of ROCO Trading GmbH until full payment has been received.


  1. Cookies

We use cookies to give our visitors the best possible experience on our site. When you visit our website, you agree to our use of cookies.


  1. Information about analytics

This website uses local analytics tools. User data that is transmitted to external services is only passed on in anonymised form.


  1. Consent according to § 107 TKG

The customer agrees to receive messages for advertising purposes from ROCO Trading GmbH or from companies commissioned for this purpose by ROCO Trading GmbH in accordance with § 107 of the Telecommunications Act (TKG). This consent may be revoked by the customer at any time at


  1. Final provisions

14.1 No participation in proceedings under the Alternative Dispute Resolution Act

ROCO Trading GmbH is not obliged and not willing to participate in proceedings for alternative dispute resolution in accordance with the Alternative Dispute Resolution Act (AStG).


14.2 Changes to these GTC

ROCO Trading GmbH is entitled to amend these General Terms and Conditions at any time. The changes become effective if ROCO Trading GmbH points out the changes, the customer can take note of the changes and does not object to them within 14 days after receipt of the change notification.


14.3 Prohibition of set-off

The customer/consumer may only offset undisputed or legally established claims against ROCO Trading GmbH.


14.4 Invalidity of individual provisions

Should one or more provisions of the purchase contract be or become invalid, this shall not affect the validity of the contract or its remaining provisions.


14.5 Language of the contract

The contractual language is German.


14.6 Place of jurisdiction

The place of jurisdiction is Graz.


Alternative dispute resolution according to Art. 14 para. 1 ODR-VO and § 36 VSBG:

Information on online dispute resolution: Consumers have the option of submitting complaints to the EU’s online dispute resolution platform: .