How can we help ?
It’s normal to have questions while shopping and we’re here to help. We have compiled a list of the most frequently asked questions to help you with your concerns. If you have any further questions, don’t hesitate to contact us – we’ll be happy to help!
Payments
Prepayment/direct bank transfer, eps-transfer, credit card and cash on delivery. You can find all details here.
Most credit cards have a 3D-Secure security standard that must be activated before you can make a purchase. If you are not sure whether this is activated for your credit card or not, please contact your bank directly and they will help you.
If you are unable to transfer money from a German bank account to a Czech bank account, please contact your bank.
If you want to cancel your order or change the payment method afterwards (this is only possible if no payment has been made), please contact us.
My order
If you have a customer account, please check the email address for errors. If you noticed one or if you don’t have a customer account, please contact us – we will help you as soon as possible.
Bank transfers from Germany or other countries take 1-2 business days to reach us. As soon as we have received your transfer, you will receive the invoice as payment confirmation. Then your order will be packed and shipped.
If your transfer has already taken longer than 2 business days, please contact us, we will be happy to help you.
You have transferred the invoice amount, but have not entered a reason for payment and the name on the transfer does not match the name on the order? Please contact us in this case, we will be happy to check whether we have already received your transfer.
Delivery / Shipping
We ship to most EU countries. If a country is not selectable when you place your order, we are unfortunately not able to ship to that country currently.
It usually takes 1–2 business days until our warehouse has processed your order and handed it over to Zásilkovna (Packeta). Shipping within the Czech Republic takes 1–3 business days. Delivery to Germany usually takes 2–4 business days, and to other EU countries 2–5 business days.
Delivery times may be extended during peak seasons, as increased order volumes, logistics challenges, or bad weather may affect delivery services.
Yes, of course! You will receive an email from Zásilkovna (Packeta) with tracking information after your package has been shipped. Just click on the link in the email to view the current tracking status of your order.
Please note that there is no shipment update on Sundays and holidays. Your order will continue its way to you the next business day.
If your order has already exceeded the estimated delivery time, please let us know and we will check your package status.
Check what the tracking says. The link is in your shipping confirmation. If you placed a COD order and the carrier did not find you at home, your package will be returned to us and cannot be delivered again. There is only one delivery attempt. In this case, please let us know via our contact form. We will help you as soon as possible.
Yes, this is possible, but only from an order value of € 1.000,00. Please send us a request to office@cbddiscounter.at. We will contact you as soon as possible.
At the moment, we do not offer deliveries to Packstations.
We kindly ask for your understanding — due to logistical reasons, it is currently not possible to ship orders to Packstations. Please provide a standard delivery address during checkout.
Discount codes
No unfortunately, due to technical and organizational reasons we cannot add discount codes retrospectively.
If your voucher code has an expiration date, please contact us to cancel your current order. You can then place a new order with the discount code. Please note that cancelation is only possible before packing and shipping an order. Thank you!
Please always make sure that you enter your code exactly as you received it. We recommend that you paste/copy the code into the box. Also, make sure that your discount code is still valid.
If your code still doesn’t work, please contact us and we will find a solution!
No, two or more discount codes for one purchase are not possible.
Products
Yes, it is legal to buy from us.
You can purchase our products from the age of 18.
No, our CBD products do not give you a “high”.
You can find the exact usage of our products here.
No, that is not possible.
Our products are clearly marked multiple times as aroma products intended exclusively for incense use.
We guarantee that our products comply with the legal framework, and in case of doubt, laboratory results of the composition can be presented. In addition, the police are trained to distinguish CBD products from illegal marijuana.
Of course, we will grow bit by bit and offer you more products at discount price soon. If you want to stay up to date, sign up for our newsletter.
Due to serious differences in quality on the market, we have decided to source our products mainly from Austria and to some extent from Switzerland. We do this from farmers who produce under organic conditions and still value very high-quality standards.
We understand our prices as discount prices, which are adjusted to the wholesale prices. Since we work here in a gigantic volume for the normal consumer, it is possible for us to offer the products far below the regular market prices. In addition, we see ourselves as a pioneer, a modern company, to reinvent the market and give something back to the society.
Status 2019
No! Regarding the quality, it must be said that we should be in the upper price segment. We have personally looked at many producers throughout Europe and, after almost 12 months of preparation, concluded that the quality from Switzerland is not highly regarded worldwide for nothing. Therefore, it was clear to us that we would source our entire product range from this market, even at higher purchase prices.
Status 2020
After countless inquiries, requests, and applications from Austria, we came to the conclusion after several visits that a lot has happened in Austria recently. We have managed to find some producers who are in no way inferior to their Swiss competitors. We ourselves are very surprised at the qualities we have been able to experience in the outdoor sector alone. Therefore, there is no question for us that we are obliged to offer our customers by far the best of both worlds.
At the end of the year, a photo of the delivery of the donated products or voucher will be posted on our homepage.
We came up with the idea early on with some fellow students in medical school. We are of the opinion that society in its current form shows far too little humanity and love for its neighbours. And this even though we all live in an affluent society.
Technical
We are sorry that you are having technical problems!
– Clear your cache, close all open tabs, remove all items from your shopping cart and then put them back in.
– Please make sure to enter all details in your address completely and correctly. Do not forget the house number.
– Try another payment method.
If the above suggestions were unsuccessful and you still can’t place an order, contact us here and we will help you! If you get an error message when placing an order, please take a screenshot and submit it with your request. We will help you as soon as possible.
No, you do not have to! You can place an order as a guest, i.e., without having an account.
You can unsubscribe from our newsletter at any time. Just click on unsubscribe at the end of the newsletter.
Go to My Account and select Orders. Here you have access to all orders you have placed with your customer account.
Although we are sad that you want to leave the CBDdiscounter family, you always have the option to close your account. To do so, please fill out the contact form with your details and we will assist you. If you have recently placed an order, we do not recommend closing your account, as you may miss important updates from us.
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