If you have a customer account, please check the email address for errors. If you noticed one or if you don’t have a customer account, please contact us – we will help you as soon as possible.
Bank transfers from Germany or other countries take 1-2 business days to reach us. As soon as we have received your transfer, you will receive the invoice as payment confirmation. Then your order will be packed and shipped.
If your transfer has already taken longer than 2 business days, please contact us, we will be happy to help you.
You have transferred the invoice amount, but have not entered a reason for payment and the name on the transfer does not match the name on the order? Please contact us in this case, we will be happy to check whether we have already received your transfer.